This month we’re heading to the Wessex LMC Conference, the team are looking forward to meeting some new faces and catching up with some familiar ones!
Whether you’re already in the process of introducing AI at your practice or are looking to start soon – we’ve just the thing for you! The team have compiled a practical top 10 checklist to provide some useful food for thought before you start.
Finally with the recent developments in AI, we are taking some time to share our thoughts on the TB Institute’s bold new whitepaper for AI in healthcare.
Wessex LMC Annual Conference 2025: Rising to the Challenge
📍 Wednesday, 4 June 2025 | 9:30 to 16:30 | Macdonald Botley Park Hotel, Winchester Road, Southampton, Hampshire, SO32 2UZ, United Kingdom
We’re thrilled to announce that the intouchnow.webrocket.io/ team will be attending the Wessex LMC Annual Conference 2025 – and we’d love to meet you there.
This year’s theme, Rising to the Challenge, perfectly reflects the shared mission we’re on with GP practices across the UK – reducing pressure on staff, improving access for patients, and shaping a more sustainable future for primary care.
📍 Visit us at our stand to:
• Chat with our team about how conversational AI is changing GP call handling
• Hear real examples from local practices
• Explore what’s possible with intouchnow.webrocket.io/
📍Attend our live demo slots:
Join Daniel as he gives a live demo of our AI platform followed by a short Q&A session to give you the opportunity to field any questions you may have.
Demo Slot Locations & Times
10:00am @ Mountbatten Suite
1:00pm @ Hamble Suite
Let’s build a smarter, more equitable primary care system – together.
AI the Right Way
Thinking about using AI to support call handling or ease pressure on your reception team? You’re not alone – and you’re asking the right questions.
But before you plug in any new AI technology, it pays to pause and plan, we’ve distilled the essentials into 10 smart moves to help you get the most out of AI – safely, effectively, and in a way that fits your practice.
Whether you’re curious or already on the journey, this list will help you make confident, informed choices:
- Start with the problem, not the tech: Focus on unmet needs – like missed calls, long wait times, or overburdened staff.
- Be clear on your outcomes: Are you aiming to reduce admin time? Improve patient satisfaction? Prioritise.
- Engage your users early: Your team know the real pressure points – involve them from the start.
- Prioritise explainability: Choose systems that make their logic transparent and build trust.
- Focus on interoperability-readiness: Make sure the solution can complement the systems and workflows you already use.
- Use real-world testing: Don’t guess. Test the solution first with a phased rollout focusing on a limited user group.
- Have a safety net: AI tools should always be able to escalate to a trained human when needed.
- Think about equity: Consider how different patient groups – especially those with language or access needs – will experience the AI.
- Plan for monitoring and learning: Build in regular reviews of performance and patient feedback.
- Stay human: Patients expect empathy. Choose an AI Solution that speaks conversationally, naturally, and in a tone that reflects your practice.
📖 Whitepaper Watch: Smarter Triage & Navigation in the NHS
The Tony Blair Institute has published a bold new vision for healthcare, calling for a nationwide AI Navigation Assistant to help patients get to the right care faster – and reduce the pressure on overstretched services.
Their message is clear: smarter triage and patient navigation powered by AI could be transformational. The current system is fragmented, inefficient and labour-intensive. With AI, the NHS could save up to 29 million GP appointments a year, free up clinical time, and drastically improve access and outcomes.
Highlights from the whitepaper:
• Most NHS access points (111, 999, GP phone lines) still rely on outdated, manual systems
• Patients are often sent to the wrong place – or bounce between services
• AI can improve speed, consistency and safety – while boosting workforce productivity
• A fully integrated digital triage model is not just possible, it’s essential
📘 Read the full report: Preparing the NHS for the AI Era – Tony Blair Institute
💬 Want to Explore How AI Can Support Your Practice?
Let’s chat. Whether you’re looking to reduce call waiting times, ease the load on your team, or help patients access the care they need faster – intouchnow.webrocket.io/ is here to help.
📅 Book a no-pressure demo today and see how our conversational AI platform is helping practices call time on the 8am rush.
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